An Analysis on Service Improvement for Exporters and Importers in Processing International Trade Documents based on Customs-Excise Information System Automation (CEISA 4.0) at the Pontianak Customs and Excise Office

Rahmad, Riski (2024) An Analysis on Service Improvement for Exporters and Importers in Processing International Trade Documents based on Customs-Excise Information System Automation (CEISA 4.0) at the Pontianak Customs and Excise Office. Undergraduate thesis, Politeknik Negeri Bengkalis.

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Abstract

This research aims to determine the implementation, potential benefits and functionality, potential obstacles or challenges, and solutions of the Customs-Excise Information System Automation (CEISA 4.0). This research uses a qualitative descriptive method that is explained systematically and described precisely and clearly. The data collection techniques used are interviews, observation, and documentation. The results of this research indicate that the application of CEISA 4.0 in processing international trade documents can be implemented at the Pontianak Customs and Excise Office. In carrying out technological developments, Pontianak Customs and Excise has been able to implement a technology-based international trade document processing system to increase efficiency, accuracy, and speed in processing international trade documents for exporters and importers. The potential benefits of CEISA 4.0 suggest a positive shift towards a more effective and interconnected customs ecosystem. The challenges faced in implementing CEISA 4.0 are the transition from the old system to the new system and technical obstacles during document processing. The solution offered is to focus on increasing HR knowledge and responsiveness to the needs of service users

Item Type:	Thesis (Undergraduate)
Contributors:	Contribution Contributors Email NIDN/NIDK Thesis advisor Widodo, Teguh riskirahmad2227@gmail.com NIDN1018037301
Uncontrolled Keywords:	Pontianak Customs and Excise Office, International Trade Document, CEISA 4.0
Subjects:	550 ILMU EKONOMI > 570 ILMU MANAJEMEN > 573 Administrasi Keuangan (Perkantoran, Pajak, Hotel, Logistik, Dll) 550 ILMU EKONOMI > 570 ILMU MANAJEMEN > 578 Kesekretariatan
Divisions:	Jurusan Administrasi Bisnis > Sarjana Terapan Administrasi Bisnis Internasional > TUGAS AKHIR
Depositing User:	ABI A 2024
Date Deposited:	12 Aug 2024 09:09
Last Modified:	12 Aug 2024 09:09
URI:	http://eprints.polbeng.ac.id/id/eprint/12890

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