Analisis Kinerja Pelayanan Pelabuhan RoRo Sei Selari Pakning Terhadap Kepuasan Penumpang (Metode Customer Satisfaction Index)

Farabi, Al (2024) Analisis Kinerja Pelayanan Pelabuhan RoRo Sei Selari Pakning Terhadap Kepuasan Penumpang (Metode Customer Satisfaction Index). Undergraduate thesis, Politeknik Negeri Bengkalis.

	Text (Abstract) 1. SKRIPSI-4204201302-ABSTRAK.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (11kB)
	Text (Bab I Pendahuluan) 2. SKRIPSI-4204201302-Bab I Pendahuluan.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (299kB)
	Text (Daftar Pustaka) 3. SKRIPSI-4204201302-Daftar Pustaka.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (187kB)
	Text (Full Text) 4. SKRIPSI-4204201302-FULL TEXT..pdf - Submitted Version Restricted to Registered users only Available under License Creative Commons Attribution Share Alike. Download (5MB) | Request a copy

Abstract

RoRo Sei Selari Pakning Port is a port that connects between Sumatra Island, which is precisely in Sungai Selari Pakning to Air Putih Port on Bengkalis Island as the main route. RoRo Sei Selari Pakning Port also has other routes such as to the Port of Kampung Balak, Telaga Punggur and Tanjung Balai Karimun. Every day people from various regions use Ro-Ro Ship services at Sei Selari Pakning Port for all matters, both personal and government affairs. The purpose of this study was to analyze the performance of passenger services at the Ro-Ro Sei Selari Pakning crossing port using the Customer Satisfaction Index (CSI) method and to determine the effect of facilities and service quality on service user satisfaction. Based on the calculation of the level of service to passenger satisfaction using the Customer Satisfaction Index (CSI) method, the results are 0.57. Which means that the level of passenger satisfaction shows that they are quite satisfied with the performance of passenger services related to the questions on the questionnaire that has been distributed.

Item Type:	Thesis (Undergraduate)
Contributors:	Contribution Contributors Email NIDN/NIDK Thesis advisor Saputra, Hendra hendrasaputramsc@gmail.com NIDN0029108404 Thesis advisor Lisya, Mutia mutialisyaa@gmail.com NIDN1005069601
Uncontrolled Keywords:	Port, questionnaire, service, passenger satisfaction
Subjects:	410 ILMU TEKNIK > 420 TEKNIK SIPIL DAN PERENCANAAN TATA RUANG > 421 Teknik Sipil
Divisions:	Jurusan Teknik Sipil > Sarjana Terapan Teknik Perancangan Jalan Dan Jambatan > TUGAS AKHIR
Depositing User:	D4 TPJJ A 2024
Date Deposited:	23 Aug 2024 14:56
Last Modified:	23 Aug 2024 14:56
URI:	http://eprints.polbeng.ac.id/id/eprint/13558

Actions (login required)

View Item