Medinal, Medinal (2021) Analisis Pengukuran Kinerja Operasional Rumah Sakit Bakti Timah Pangkalpinang dengan Pendekatan Balanced Scorecard. Jurnal IAKP, 2 (2). pp. 194-204. ISSN 2723-0309
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Abstract
This study is aim to analyze of Operational Performance Measurement using Balanced Scorecard method. Subject of this research is RSBT Pangkalpinang. This balanced scorecard is a tool that showed the hospital performance based on four perspectives namely financial, customer, internal business process, and learning and growth perspective. This research uses a quantitative-descriptive method. This study using primary and secondary data from 2018-2020. Primary data collection techniques through the distribution of questionnaires and interviews with respondents. The results of the analysis prove that the overall operational performance assessment at the RSBT Pangkalpinang uses a balanced score card that is satisfying and has a good performance mesurement.
| Item Type: | Article |
|---|---|
| Subjects: | 550 ILMU EKONOMI > 560 ILMU EKONOMI > 562 Akuntansi |
| Divisions: | Jurusan Administrasi Bisnis > Jurnal IAKP2 |
| Depositing User: | Editor Perpustakaan |
| Date Deposited: | 13 Jul 2022 12:05 |
| Last Modified: | 13 Jul 2022 14:45 |
| URI: | http://eprints.polbeng.ac.id/id/eprint/4155 |
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