Simbolon, Dahliana (2022) Dimensi Kualitas Layanan Mobile Banking Pada Nasabah Bank Syariah Indonesia KCP Bengkalis. Diploma thesis, Politeknik Negeri Bengkalis.
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Abstract
This study aims to determine the respondents' responses regarding the dimensions of convenience, security, convenience, design, and the Mobile Banking Application System at Bank Syariah Indonesia KCP Bengkalis customers. This type of research is an observational study in which the dimensions of service quality are variables. The sample selection method used purposive sampling. The population in this study are all customers who use Mobile Banking at Bank Syariah Indonesia KCP Bengkalis with a sample of 100 customers. The data collection technique was done by using a questionnaire. The data analysis technique used in this research is interactive analysis. From the results of the research that has been carried out, it can be concluded that the dimensions of Mobile Banking security at Bank Syariah Indonesia KCP Bengkalis customers are good and confidentiality is guaranteed but the dimensions of the Islamic Mobile Banking application design are considered less creative or not in accordance with the standards desired by Bank Syariah Indonesia KCP Bengkalis customers. .
| Item Type: | Thesis (Diploma) | ||||||||
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| Uncontrolled Keywords: | Dimensions of Service Quality, Mobile Banking. Indonesian Islamic Bank | ||||||||
| Subjects: | 550 ILMU EKONOMI > 570 ILMU MANAJEMEN > 571 Manajemen 660 ILMU SENI, DESAIN DAN MEDIA > 700 ILMU MEDIA > 705 Bidang Media Lain Yang Belum Tercantum |
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| Divisions: | Jurusan Administrasi Bisnis > Diploma Tiga Administrasi Bisnis > TUGAS AKHIR | ||||||||
| Depositing User: | Users 376 not found. | ||||||||
| Date Deposited: | 26 Aug 2022 21:31 | ||||||||
| Last Modified: | 26 Aug 2022 21:31 | ||||||||
| URI: | http://eprints.polbeng.ac.id/id/eprint/5746 |
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