Influence Of Information System Quality And Price On Customer Loyalty GoBeng Online Transportation Services In The City Of Bengkalis

Fitri, Laila (2021) Influence Of Information System Quality And Price On Customer Loyalty GoBeng Online Transportation Services In The City Of Bengkalis. Undergraduate thesis, Politeknik Negeri Bengkalis.

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Abstract

This research aims to determine the influence and how much influence the quality of information systems and prices on customer loyalty GoBeng online transportation services in the City of Bengkalis partially and simultaneously. This research uses quantitative methods. The data collection technique was carried out by using online questionnaires and literature study with a sample of 97 respondent. The results showed that: (1) There is a positive and significant influence on the quality of information systems on customer loyalty to online transportation services GoBeng in Bengkalis City. This is indicated by the regression coefficient that is positive, namely 0.209, the value of t is greater than ttable, namely 2.019> 1.98472 and a significant value of 0.046 <0.05. (2) There is a positive and significant effect of price on customer loyalty on GoBeng online transportation services in the City of Bengkalis. This is indicated by a positive regression coefficient that is 0.377, the tcount value is greater than the ttable, namely 3.595> 1.98472 and a significant value of 0.001 <0.05. (3) There is a positive and significant influence on the quality of information systems and prices on customer loyalty to online transportation services GoBeng in Bengkalis City. This is indicated by the regression coefficient which is positive, the value of Fcount is greater than Ftable, namely 21,962> 3.90 and a significant value of 0.000 <0.05.

Item Type: Thesis (Undergraduate)
Contributors:
ContributionContributorsEmailNIDN/NIDK
Thesis advisorRaflah, Wan Junitajunita@polbeng.ac.idNIDN0014068402
Uncontrolled Keywords: Quality of Information Systems, Price, Customer Loyalty
Subjects: 550 ILMU EKONOMI > 570 ILMU MANAJEMEN > 574 Pemasaran
Divisions: Jurusan Administrasi Bisnis > Sarjana Terapan Administrasi Bisnis Internasional > TUGAS AKHIR
Depositing User: Laila Fitri
Date Deposited: 09 Sep 2021 12:09
Last Modified: 09 Sep 2021 12:09
URI: http://eprints.polbeng.ac.id/id/eprint/1398

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