Pratama, M. Fikrizan (2024) Upaya Meningkatkan Kinerja Pelayanan Keagenan Kapal di PT. Pelayaran Samudera Karana Line Cabang Dumai. Diploma thesis, Politeknik Negeri Bengkalis.
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Abstract
This final assignment research (TA) aims to find out how efforts have been made to improve the performance of ship agency services at PT. Pelayaran Samudera Karana Line Dumai Branch and the obstacles faced in improving the performance of ship agency services at PT. Karana Line Ocean Shipping Dumai Branch. This research was carried out from March to August 2024 at PT. Karana Line Ocean Shipping Dumai Branch. The methods proposed are observation, interviews and documentation methods. The research results show the efforts made to improve the performance of ship agency services at PT. Dumai Branch of Samudera Karana Line shipping has not been implemented properly, due to a lack of job training from the company which has an impact on employee performance. Meanwhile, the obstacles faced in improving the performance of ship agency services at PT. Pelayaran Samudera Karana Line Dumai Branch, namely unclear information regarding employee data, promising things that are not appropriate,and being careless in recruiting employees.
| Item Type: | Thesis (Diploma) | ||||||||
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| Uncontrolled Keywords: | Effort, Performance, Agency. | ||||||||
| Subjects: | 410 ILMU TEKNIK > 480 ILMU PERKAPALAN > 484 Teknik Kelautan dan Ilmu Kelautan | ||||||||
| Divisions: | Jurusan Kemaritiman > Diploma Tiga Ketatalaksanaan Pelayaran Niaga > Diploma Tiga Ketatalaksanaan Pelayaran Niaga > TUGAS AKHIR | ||||||||
| Depositing User: | Ketetalaksanaan Pelayaran Niaga 2024 | ||||||||
| Date Deposited: | 29 Aug 2024 06:57 | ||||||||
| Last Modified: | 29 Aug 2024 06:57 | ||||||||
| URI: | http://eprints.polbeng.ac.id/id/eprint/14359 |
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