Wulandari, Elsa (2024) Pengaruh Kualitas Aplikasi M-Paspor Terhadap Kepuasan Pengguna Dalam Pembuatan Paspor di Kantor Imigrasi Kelas II TPI Bengkalis. Undergraduate thesis, Politeknik Negeri Bengkalis.
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Abstract
The use of technology in public services promises effectiveness and efficiency to help all lines of human work because it can speed up the work process carried out. The realization of E-Government can be manifested as a manifestation of the use of technology in the public service sector. The M-Passport application is one form of implementing e-Government in the immigration sector. The implementation of the M-Passport Application will be reviewed effectively to see whether it can realize effectiveness in e-Government-based public services. This can be seen from the easier and faster implementation of passport applications with the help of the technology and systems in the M-Paspor Application. This research aims to determine the effect of the quality of the M-passport application on user satisfaction in making passports at the TPI Bengkalis Class II Immigration Office. The type of research used is associative. The population in this research is all Bengkalis people who use the M-passport application. This sampling technique is nonprobability sampling, with a sample size of 100 respondents. The data analysis methods used are descriptive statistical analysis, classical assumption analysis, correlation analysis and simple regression. The results of this research show that Application Quality influences User Satisfaction in making passports at the TPI Bengkalis Class II Immigration Office by 62.7%. The results of this research indicate that Application Quality has an influence on User Satisfaction. Application Quality is not discussed in this research.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Uncontrolled Keywords: | Application Quality, User Satisfaction, M-passport. | ||||||||
| Subjects: | 550 ILMU EKONOMI > 570 ILMU MANAJEMEN > 574 Pemasaran | ||||||||
| Divisions: | Jurusan Administrasi Bisnis > Sarjana Terapan Bisnis Digital > TUGAS AKHIR | ||||||||
| Depositing User: | Bisnis Digital | ||||||||
| Date Deposited: | 27 Aug 2024 02:43 | ||||||||
| Last Modified: | 27 Aug 2024 02:43 | ||||||||
| URI: | http://eprints.polbeng.ac.id/id/eprint/14012 |
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