Metode Prototipe Aplikasi Klasifikasi Pengaduan Masyarakat Menggunakan Algorithma Naive Bayes Berbasis Website

Adham, Muhammad Aidil (2024) Metode Prototipe Aplikasi Klasifikasi Pengaduan Masyarakat Menggunakan Algorithma Naive Bayes Berbasis Website. Undergraduate thesis, Politeknik Negeri Bengkalis.

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Abstract

Information technology plays a crucial role in improving public services, particularly in handling citizen complaints. Citizens often face obstacles in reporting complaints due to complex bureaucracy and limited access. To address these issues, this study aims to develop a web-based citizen complaint classification application using the Naïve Bayes algorithm. The application is designed to automatically classify complaints and direct them to the appropriate agencies, such as the Fire Department (DAMKAR), Public Works Department (DPU), and Regional Drinking Water Company (PDAM). The Naïve Bayes algorithm is utilized for its ability to calculate probabilities and produce accurate classifications. The application was developed using the prototype method, which allows for iterative processes and adjustments based on user feedback. System testing demonstrates that this application functions well and the accuracy of the classification model of this system is quite high at 72%.

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	Email	NIDN/NIDK
Thesis advisor	Fiska, Ryci Rahmatil	rycirahmatilfiska@polbeng.ac.id	NIDN1011079101
Thesis advisor	Subandri, Muhammad Asep	msubandri@polbeng.ac.id	NIDN0009129201

Uncontrolled Keywords:

Naive Bayes, Complaints, Prototype, Website.

Subjects:

410 ILMU TEKNIK > 450 TEKNIK ELEKTRO DAN INFORMATIKA > 463 Teknik Perangkat Lunak

Divisions:

Jurusan Teknik Informatika > Sarjana Terapan Rekayasa Perangkat Lunak > TUGAS AKHIR

Depositing User:

Rekayasa Perangkat Lunak A 2024

Date Deposited:

23 Dec 2024 03:44

Last Modified:

23 Dec 2024 03:44