Strategi Pengajuan Klaim Kerusakan Barang Untuk Meningkatkan Layanan Pengiriman Peti Kemas di PT. Salam Pasific Indonesia Lines Cabang Pekanbaru

The purpose of this final project research is related to the strategy of submitting claims for damaged goods to improve container shipping services at PT. Salam Pacific Indonesia Lines Pekanbaru Branch. The problems that will be discussed in this final project are how to submit claims for damaged goods to improve container shipping services and what factors influence the strategy of submitting claims for damaged goods in container shipping. The methods used to obtain the required information from related parties are observation, interviews, and documentation. The theories used are strategy, submission, claims for goods, procedures for handling claims for damaged goods, services and containers. The results of this study are that fast, transparent, and easy-to-understand claims and follow-up of equipment damage or inhibiting factors are key factors in improving container shipping services. The obstacles that become obstacles in submitting claims for damaged goods include damage to loading and unloading equipment HMC (harbor mobile crane), Reach Stacker (RS) resulting in idle time which causes delays in loading and unloading activities which affect the level of container delivery services as well as negligence of human resources who do not understand the specifications of the tools used when unloading goods and external factors such as uncertain weather conditions also contribute to worsening the situation, causing inefficiency and obstacles in the container delivery service process.