Optimalisasi jasa keagenan kapal dalam pengurusan perpanjangan sertifikat kapal di pt. solid pelayaran indonesia

This final project aims to determine the optimization of ship agency services in managing ship certificate extensions, which play a crucial role in ensuring that ships can operate properly and meet applicable legal and regulatory requirements. Agents can help manage the certificate extension process efficiently, thereby improving the smoothness and safety of ships. This research was conducted at PT. Solid Pelayaran Indonesia. This research used qualitative methods and was described descriptively. The results of the study regarding service quality were assessed as good by the majority of respondents. However, several obstacles were found, such as lack of communication between agents and ships, network disruptions in the inaportnet/SIMKAPEL system, and the absence of official notes that caused delays in the administrative process. With efforts provided, such as improving communication between agents and ships, overcoming network disruptions, and immediately issuing official notes that serve as the basis for administration. With the implementation of these efforts, it is hoped that the process of managing ship certificate extensions can run efficiently and with minimal obstacles.