Sistem E-Ticketing Untuk Perbaikan Bidang IT Di PT Imbang Tata Alam Berbasis Website

PT. Imbang Tata Alam faces serious challenges in managing IT repair reports, which are still done manually, namely via telephone or WhatsApp. This method causes several problems, including slow problem handling. To overcome these
problems, a web-based e-ticketing system was developed. This system functions as a solution by providing key features that focus on a more structured workflow.From the test results, For Users (Employees) can create damage reports directly and monitor repair status, IT Admin can manage incoming reports, assign technicians, and monitor technician availability, and for the Head of ICT can monitor all reports and see feedback from users without having to be directly involved in the initial reporting flow.