Analisis Pengaruh Kualitas Layanan Siakad Terhadap Kepuasan Mahasiswa Polbeng

This study aims to analyze the influence of the quality of Academic Information System (SIAKAD) services on student satisfaction at Bengkalis State Polytechnic. The research method used is quantitative with an associative research approach. Data were collected by distributing questionnaires to 100 respondents who are active students at Bengkalis State Polytechnic and have used SIAKAD as a means of academic services. The sampling technique used Proportionate Stratified Random Sampling with a probability sampling method so that each department has a proportional
opportunity to become a research respondent. Data analysis was carried out using simple linear regression to test the hypothesis of the influence of the SIAKAD Service Quality variable (X) on Student Satisfaction (Y). The results showed that SIAKAD service quality has a positive and significant effect on student satisfaction with a contribution value of 44.4%. Specifically, aspects of service quality
including information quality, interaction quality, and usability quality are factors that influence the
level of student satisfaction in using SIAKAD. Meanwhile, aspects of satisfaction with system
performance, the quality of information presented, and supporting services are the main indicators in
shaping student satisfaction. The results of this study are expected to be used as evaluation material
and input for Bengkalis State Polytechnic in improving the quality of information technology-based
academic services to meet student needs and expectations.