Sistem Informasi Layanan dan Pengaduan Karyawan Berbasis Website Di PTPN IV Regional III Unit Kebun Tanah Putih

PTPN IV Regional III Unit Kebun Tanah Putih still carries out employee service and complaint processes manually, causing the process to be time-consuming, difficult to monitor, and prone to data loss. This study aims to design and develop a web-based employee service and complaint information system to make the submission process easier, faster, and more organized. The system was developed using the Waterfall method, the Laravel framework, and MySQL as the database management system. It provides integrated services for submitting complaints, leave requests, and medical referral requests, and can be accessed by administrators, employees, clinic staff, and personnel assistants according to their respective access rights. System testing was conducted using the Black Box Testing method, which showed that all main functions, including login, service submission, verification, status updates, and report generation, operated as expected without any functional errors. The results indicate that the system simplifies service processes, accelerates the management of employee requests, facilitates status monitoring, and improves the effectiveness and efficiency of internal services at PTPN IV Regional III Unit Kebun Tanah Putih.