Analisis Faktor yang Mempengaruhi Efisiensi Waktu Sandar Kapal Studi Kasus: Pelabuhan Roro Bengkalis - Sungai Selari

Roll-on/Roll-off (Ro-Ro) ferry transportation plays an important role in
supporting community mobility and logistics distribution in the coastal area of
Bengkalis Regency. One of the main problems on the Bengkalis–Sungai Pakning
route is the suboptimal efficiency of vessel berthing time, which results in vehicle
queues, departure delays, and reduced service quality. This study aims to analyze
the efficiency of Ro-Ro vessel turnaround time and identify the factors affecting
delays in vehicle loading and unloading processes. The study employs a
descriptive quantitative method through field observations, measurement of vessel
operational time, and analysis of arrival, unloading, loading, and departure times.
The results show that the average vessel berthing time ranges from 38 to 52
minutes, tending to exceed the regional ferry port operational standard of 30–45
minutes. Inefficiency is primarily influenced by disorganized vehicle queues,
limited berth capacity, weather conditions, and suboptimal operational
coordination. The implementation of a digital queuing system, improved vehicle
arrangement, and optimization of loading and unloading procedures has the
potential to reduce berthing time by 15–20%. The findings of this study can serve
as a basis for recommendations to improve the operational efficiency and service
quality of ferry transportation on the Bengkalis–Sungai Pakning route.