Analisis Tingkat Kepuasan Pengguna Terhadap Kemampuan Tenaga Kerja Lokal dalam Pembangunan Konstruksi Rumah dengan Metode Kano (Studi kasus : Kec. Bengkalis dan Kec. Bantan)

Siregar, Indah Ayuni (2024) Analisis Tingkat Kepuasan Pengguna Terhadap Kemampuan Tenaga Kerja Lokal dalam Pembangunan Konstruksi Rumah dengan Metode Kano (Studi kasus : Kec. Bengkalis dan Kec. Bantan). Diploma thesis, POLITEKNIK NEGERI BENGKALIS.

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Abstract

The ability of local and foreign workers affects the acceleration and efficiency of development. The participation of local labor increases the effectiveness of development. This research evaluates user satisfaction with local labor using the Kano method and quantitative case studies. Data were collected through interviews and questionnaires. A sample of 30 respondents was selected using purposive sampling and accidental sampling techniques. Satisfaction variables tested include must be, one dimensional, and attractive. User satisfaction is influenced by the coefficient of satisfaction level (better value) between 0 and to 1, while dissatisfaction is influenced by the coefficient of dissatisfaction (worse value) between -1 and 0. Dissatisfaction coefficient (worse value) between -1 and 0. highest satisfaction value is obtained on the attractive variable of 0.50, while the highest dissatisfaction value is on the one dimensional variable of 0,46. The results showed several variables that need to be improved to increase the satisfaction of local labor service users.

Item Type:	Thesis (Diploma)
Contributors:	Contribution Contributors Email NIDN/NIDK Thesis advisor Ananda, Faisal faisalananda@polbeng.ac.id NIDN1019028502
Uncontrolled Keywords:	Dissatisfaction, Kano, Labor, Satisfaction, Services
Subjects:	410 ILMU TEKNIK > 420 TEKNIK SIPIL DAN PERENCANAAN TATA RUANG > 421 Teknik Sipil
Divisions:	Jurusan Teknik Sipil > Diploma Tiga Teknik Sipil > TUGAS AKHIR
Depositing User:	Teknik Sipil D3
Date Deposited:	23 Aug 2024 03:46
Last Modified:	23 Aug 2024 03:46
URI:	http://eprints.polbeng.ac.id/id/eprint/13428

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