Peningkatan kualitas pelayanan dalam digitalisasi sistem aplikasi phinnisi di subholding pelindo jasa maritim (spjm) teluk bayur

The purpose of this final project is to find out how to improve the quality of service in the Phinnisi application system at the Subholding Pelindo Jasa Maritim (SPJM) Teluk Bayur. To find out the obstacles and barriers that occur when services occur in the application system and to find out how to solve the obstacles and barriers in the data input process in the Phinnisi application of the Subholding Pelindo Jasa Maritim Teluk Bayur. The research method is qualitative research with observation and interview data collection techniques. The research was conducted for 1 month from March to April. The results of the study indicate that the improvement in the quality of service in the Phinnisi application system at the Subholding Pelindo Jasa Maritim (SPJM) Teluk Bayur. The implementation of the Phinnisi application at SPJM Teluk Bayur has had a positive impact on improving the quality of ship services. This digital system is able to speed up the administrative process, increase transparency, and facilitate monitoring and reporting of services. In the implementation of digitalization through the Phinnisi application, several obstacles are still found, such as limited technological infrastructure (internet network and hardware), human error in data input, and low digital literacy among some users. Efforts that have been made to overcome these obstacles include improving IT infrastructure, training and socialization of application use to HR, developing application features, and adding backup and monitoring systems to SPJM Teluk Bayur.